Draft — not yet in force. This document is being reviewed. It does not apply to any purchase or use of Vantera yet, and anything shown [LIKE THIS] is still to be filled in.
VANTERA vanterastudio.com

Vantera Refund Policy

Version 1.0 — 1 November 2026

This policy applies to licences sold by Danny Holland, trading as Vantera, and is part of our Terms of Sale.

Vantera comes with a free trial so you can try it on your own cameras, capture cards and network before you buy. Please use it: we do not give refunds because you changed your mind once your licence key has been sent.

We do give refunds when Vantera is faulty and we cannot fix it.

When you get a refund

  1. Vantera does not work as described and we cannot fix it. If Vantera does not do what our price list and user manual say it does, on supported equipment, and we have not fixed the problem within 30 days of your report, you can choose to end your licence and get a refund:

    • in full, if you report the fault within 30 days of your key being issued; or
    • for the unused part of your licence year, worked out by whole months remaining, if you report it later.
  2. You paid but have not had your key yet. Email us and we will cancel your order and refund you in full. This is true for everyone: businesses as well as consumers.
  3. We charged you by mistake, for example twice for the same licence. We will refund the extra in full.

If you are a consumer, you also have the legal rights described in section 7 of our Terms of Sale, and this policy does not reduce them. For example, where the law entitles you to a full refund for faulty digital content, you will get one.

When you do not get a refund

  1. You changed your mind, or no longer need Vantera, after your key was sent.
  2. Your equipment, network or operating system is not listed as supported, or a manufacturer's update has changed how it works (we will still try to help).
  3. Your licence was used in breach of our Licence Agreement.
  4. Your licence year has ended.

How to ask

Email hello@vanterastudio.com with your invoice number and what went wrong. If you can, attach a problem report from Vantera (About › Report a problem). We will reply within one working day.

How refunds are paid

We refund by bank transfer to the account you paid from, within 14 days of agreeing the refund (or, if you are a consumer cancelling before your key was sent, within 14 days of your telling us you are cancelling). When your licence ends with a refund, you must stop using Vantera on all your computers.